Returns & Exchanges
At REFURB.io, we stand behind our certified refurbished electronics with a 30-day money-back guarantee to ensure your complete satisfaction. If your device is not performing as expected, we offer a streamlined process for returns and exchanges to get you back online quickly.
Request an RMA
Log into your account or contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Your Device
Back up your data and perform a factory reset to remove all personal information; ensure the device is securely packed in its original packaging if possible.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring the RMA number is clearly visible on the outside.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, we will process your full refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing